1. Eligibility for Refunds
Nexagoods offers refunds for eligible products within 30 days of purchase. To qualify for a refund, the product must be in its original condition, unused, and in the original packaging. Proof of purchase is required.

2. Non-Refundable Items
The following items are not eligible for refunds:

• Products that have been used, damaged, or altered
• Digital products or services that have been fully delivered
• Products purchased on clearance or as part of a special promotion

3. How to Request a Refund
To request a refund, please contact our customer support team with your order number and reason for the return. If your request is approved, we will provide you with a return authorization and instructions on how to send the product back to us.

4. Return Shipping
You are responsible for the cost of return shipping unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping method to ensure that your return is received.

5. Processing Refunds
Once we receive and inspect your returned product, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Please note that it may take additional time for the refund to appear on your account, depending on your financial institution.

6. Exchanges
If you wish to exchange a product for a different size, color, or model, please contact us within 30 days of purchase. Exchanges are subject to product availability.